Support Centre

What if I get the weight wrong?

Published / Updated on 11 Sep 2014
It is very important to ensure that the parcel we pick up is inside the dimensions you have been quoted for. If your parcel is outside the dimensions or weight that you have stipulated, you will be charged for the extra cost.  
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Can I send a “One Off” Parcel?

Published / Updated on 11 Sep 2014
Of course you can.
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Are there any products that are carried at my risk?

Published / Updated on 11 Sep 2014
Yes there is and these items are carried at the owner's risk and are not insured. These include Items containing glass, foodstuffs requiring refrigeration or any food not packed or that may deteriorate if exposed, Legal tender including cash, gold and precious gems. Please refer to the conditions of
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Are there Items that The Post Coach will not accept?

Published / Updated on 19 Jan 2015
Yes, we don’t carry the following items: Hazardous or dangerous goods such as flammables, toxins, acid, aerosols, oils, fuels, second hand car parts, paints and asbestos. Animals, pets or livestock Chemicals or cement oversized/overweight freight
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Is my parcel insured?

Published / Updated on 11 Sep 2014
Yes each parcel is covered for up to €50 cover, however there are some items that aren't covered by our insurance so please ensure you have read the terms and conditions prior to sending your parcel.
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My Parcel wasn’t collected, What do I do?

Published / Updated on 11 Sep 2014
We're committed to a very high standard of customer service but in the unlikely event that your parcel can't be collected for reasons beyond our control, please contact us and kick our ass!
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Is there a weight limit of what I can send?

Published / Updated on 11 Sep 2014
Yes there are some weight limits, they are as follows: Parcels: 70KG For Pallets: 1000KG (Anything over 70KG must be on a pallet) Documents:
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How do I track my parcel?

Published / Updated on 11 Sep 2014
To track and trace your parcel, simply visit the homepage of our website and input your tracking code.
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Can I leave a note for the driver?

Published / Updated on 11 Sep 2014
It would be great if you did, particularly for hard to find places. You can add a note during the booking process. There's a special instructions field in the section just before you finalise everything.
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Can I rearrange a collection?

Published / Updated on 11 Sep 2014
Of course you can and you can do that by emailing our Customer Service team. They will respond to you advising as to whether it is possible and also if there is a charge or not. Your collection will not be rearranged until our team have got your permission in email.
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