It is very important to ensure that the parcel we pick up is inside the dimensions you have been quoted for. If your parcel is outside the dimensions or weight that you have stipulated, you will be charged for the extra cost.
Yes there is and these items are carried at the owner's risk and are not insured. These include Items containing glass, foodstuffs requiring refrigeration or any food not packed or that may deteriorate if exposed, Legal tender including cash, gold and precious gems. Please refer to the conditions ofRead More
Yes, we don’t carry the following items:
Hazardous or dangerous goods such as flammables, toxins, acid, aerosols, oils, fuels, second hand car parts, paints and asbestos.
Animals, pets or livestock
Chemicals or cement
Yes each parcel is covered for up to €50 cover, however there are some items that aren't covered by our insurance so please ensure you have read the terms and conditions prior to sending your parcel.Read More
We're committed to a very high standard of customer service but in the unlikely event that your parcel can't be collected for reasons beyond our control, please contact us and kick our ass!Read More
Yes there are some weight limits, they are as follows:
For Pallets: 1000KG (Anything over 70KG must be on a pallet)
To track and trace your parcel, simply visit the homepage of our website and input your tracking code.Read More
It would be great if you did, particularly for hard to find places. You can add a note during the booking process. There's a special instructions field in the section just before you finalise everything.Read More
Of course you can and you can do that by emailing our Customer Service team. They will respond to you advising as to whether it is possible and also if there is a charge or not. Your collection will not be rearranged until our team have got your permission in email.Read More